The website www.e-sorouxa.gr is an online store selling products and services via the internet (hereinafter referred to as the COMPANY or online store or website) created and operated by the company under the name Eleni Deligiannidou (No. MAE 69914 / 01AT / Β / 10/205) which is based in Drama and is legally represented, with Α.Φ.Μ. 046455177, Δ.Ο.Υ. Drama, e-mail address email@example.com, or telephone line of the online store +30 25210 36724
The following terms and conditions will apply to the use of the online store with the e-sorouxa brand which is located at www.e-sorouxa.gr Any user who enters and trades or uses the services of the online store (hereinafter referred to as "visitor" or "user" or "customer" depending on whether it is limited to a visit to the store only or places an order and purchase of products and services) is considered to agree and unconditionally accept the following terms, without any exception. If a user does not agree with these terms, then it is his responsibility to refrain from visiting, using the website as well as from any transaction or use of the online store services.
The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary. It undertakes the obligation to inform consumers about any change, through the pages of this online store. Contracts through the online store are listed in Greek.
Information provided & Products
The COMPANY is committed to the accuracy, truth and completeness of the information provided in the online store, in terms of the identity of the COMPANY and the transactions provided through the online store. The COMPANY, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake or inadvertence during the common experience and is entitled to correct them whenever it realizes their existence.
Limitation of liability
The COMPANY in the context of its transactions from the online store is not responsible and has no obligation to compensate for any damage resulting from the cancellation of orders, non-execution or delay in their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs based on the observed data about the availability or not of the interested customer and undertakes in case of change of these data, to inform the customers in time about the non-availability in which case has no further responsibility. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website "exactly as they are". In no case is the COMPANY liable or criminally liable for any damage (positive, special or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc.) that may a visitor to the online store or a third party due to reasons related to the operation or not or the use of the website or the inability to provide services and / or products or information available by him or and from any unauthorized interventions of third parties in products , services or information available through it.
All content in the online store, including badges, badges, images, graphics, photos, drawings, texts, etc. are the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license for its own exclusive needs and for the operation of the online store. It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the actual provider of the online store. Reproduction, republishing, uploading, announcement, dissemination, transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and insignia that are listed and describe the online store with the trademark www.e-sorouxa.gr or the products and services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively, protected by the relevant trademark laws. Their use in the online store in no case provides permission or right to use them by third parties.
The user / customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and business ethics. It is obliged not to use the online store with the trademark www.e-sorouxa.gr for: 1). sending, publishing, sending by e-mail or otherwise transmitting any content that is illegal for any reason, causes unlawful infringement and damage to the COMPANY or any third party or violates the confidentiality or confidentiality of information of any person 2). sending, publishing, e-mailing or otherwise transmitting any content that offends users' morals, social values. 3). post, publish, e-mail or otherwise transmit any content for which users do not have the right to transmit in accordance with the law or applicable contracts (such as inside information, property and confidential information obtained or disclosed as part of work relationships or covered by confidentiality agreements), 4). posting, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any kind; 5). sending, publishing, e-mailing or otherwise transmitting any material containing software viruses or any other code, files, or programs designed to interrupt, damage, or destroy any software or hardware; computer hardware, 6). intentional or unintentional breach of applicable law or regulations; 7). harassment of third parties in any way, 8). collect or store personal data about other users.
www.e-sorouxa.gr under the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right of access, use and presentation of this website and of its contents. This license does not constitute a transfer of title to the Website and its components and is subject to the following restrictions: 1). You must keep in all copies of the website and its elements, all copyright and other property rights notes and 2). You may not modify the Website and its components in any way or reproduce or present them publicly, or distribute or otherwise use the Website and its components for any public or commercial purpose, unless permitted herein.
Links to the e-sorouxa.gr website
The links included in the online store, lead to web pages of the store or in some cases lead the user to go from it (online store) to websites of third party providers, companies, etc. These related websites are not under the control of the COMPANY and the COMPANY is not responsible for the contents of any such website or any link contained in a related website, or any changes or updates to such websites. The COMPANY is not responsible for internet broadcasts or for any form of transmission received from any linked website. The COMPANY provides these links in its online store, only to facilitate the use of the online store, their use is not mandatory for the visitor / customer and the fact that they are included in the online store does not imply that the COMPANY approves or accepts the content their.
THE COMPANY, created this website with the sole purpose of serving their customers. The website www.e-sorouxa.gr is simple and user-friendly and has been designed to meet the specific needs of each user. In order to achieve the best service for you, it is important for you, our customer, to understand that you must provide us with specific information regarding the processing of your order, which are guarded by us.
This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the website www.e-sorouxa.gr, the use of this data by us and the terms and conditions of use of this website. This Privacy Statement refers exclusively to your personal data, which you provide to us during your orders or your communication. This website is adapted and governed by the principles of Law 2472/97 as amended by Law 3471/2006 for the Protection of Personal Data.
For more details on Personal Data, click here.
The information provided voluntarily by the users of the mentioned website, is used by www.e-sorouxa.gr in order for its users to have direct and substantial communication with the store, to be provided with answers to specific questions they ask and finally to serve and execute their orders. The information collected through the website is intended to measure the number of visitors, to determine the requirements of customers for more products and to facilitate transactions with the company. Www.e-sorouxa.gr does not distribute to any other organization or partner that is not connected to www.e-sorouxa.gr the email addresses, or any other information concerning its users and customers.
www.e-sorouxa.gr designed its website so that its users can visit it without having to reveal their identity unless they wish. The visitors of our website are requested to provide us with their personal data only in case they want to order products, register on our website or send an email to www.e-sorouxa.gr
Use of Information. The COMPANY collects four types of information about users: 1). information that the user gives us when registering as a customer. 2). Information that the user gives us in order to execute his order from www.e-sorouxa.gr .3). Information that the user gives us in entries of competitions that take place from time to time. 4). Information that the user gives us for activation of telephony and internet services. 5) Information that the user gives us when connecting through another platform (applications ios, android, Facebook, Google etc.). When filling out any order form on our website, you will be asked for your name, address, postal code of your area, your email address, your phone number, credit card details (Only in case of card payment option), the way payment of the order. Additionally, you may be asked for more specific information, such as shipping details of an order, invoicing details or details about the offer you have requested. Www.e-sorouxa.gr makes use of the information you give us during the electronic sending of the form, in order to contact you regarding a) the delivery of the order at your place, b) for confirmation and identification of the customer in any necessary case, c) for new or alternative products offered by www.e-sorouxa.gr. d) special offers of www.e-sorouxa, receipt of prizes after a lottery. You can choose whether or not you want to receive such communications from www.e-sorouxa.gr by sending your request via e-mail to firstname.lastname@example.org.
Access to Information. Every order processing requires the collection of personal data, for delivery or reservation of an order. Also the use of a credit card, for the debit of which proof documents of identification of a legal holder are required for the first and only time is guaranteed in each case. Any supporting document and document certifying and stating the identity of the customer remains strictly confidential and is checked only by the responsible department of the COMPANY. The submission of your personal data by you means that you consent to this data being used by the employees of the COMPANY for the reasons mentioned above. Www.e-sorouxa.gr requires its employees and the maintainers of its website to provide its customers with the level of security mentioned in this Privacy Statement. In no other case can the COMPANY share your personal information with others without your consent, unless this is required through legal channels. Please note that under certain conditions permitted or required by law or by court order, the collection, use and disclosure of your personal data, which have been collected online without your consent (for example in the case of court decision).
Correcting, Modifying or Deleting Information
www.e-sorouxa.gr allows its users to correct, change, supplement or delete data and information submitted to www.e-sorouxa.gr. If you choose to delete information, www.e-sorouxa.gr will act to delete this information from its files immediately. For the protection and safety of the user www.e-sorouxa.gr will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to ask any question contact www.e-sorouxa.gr via e-mail at info @ e-sorouxa.gr. The change or correction of your personal data can also be done through the registration page of www.e-sorouxa.gr. Please note that we will do everything possible to protect your personal data, but the protection of your password on our website is up to you.
www.e-sorouxa.gr is committed to ensuring the security and integrity of the data it collects about the users of its website. Www.e-sorouxa.gr has adopted procedures that protect the personal data that users submit to its website or provide it by any other means (eg by phone or e-mail). These processes protect users' data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to certify that this information is accurate and used correctly. Your connection to it is secure because it uses SSL (Secure Socket Layer) technology. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security control between the data and the Server is based on the unique key code, ensuring full communication. The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari support the SSL protocol and it is recommended to use them to connect to the website of www.e-sorouxa.gr.
Electronic Dispute Resolution Platform
According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution (ADR) procedure is now provided in its entirety. The European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single platform for the electronic settlement of disputes (ADR platform ) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Acceptance of the Privacy Protection Procedures applied by www.e-sorouxa.gr
If you use this website you accept and agree to this Privacy Statement as well as the terms and conditions of use of the website announced through it.
The COMPANY supporting e-Commerce gives you the opportunity, through the completeness of the descriptions which it posts on its pages, to enjoy the privilege of direct contact with the products available on your computer screen quickly and easily.p>
Wanting to highlight the benefits of using the internet in our daily markets below we quote the terms and conditions of return of defective or non-defective products.
Product Returns due to delivery error
In all cases in which other than the sold goods are delivered, by type or quantity or there is a lack of property which has been previously agreed in writing with the COMPANY, the customer returns the products for inspection and ascertainment of the error. In this case, the costs of returning the products to the company as well as the costs of re-shipping to the customer are borne by the COMPANY as long as the method of return proposed by the company is observed.
Returns and Compensation Policy
As a member of "Eleni Deligiannidou" you have the opportunity to return the selected products no later than fourteen (14) calendar days from the date of receipt, if you change your mind, the product is not the right size, the choice does not meet expectations or if the product is incorrect. In case of product return, you must within seven (7) days of receipt of the product, contact "Eleni Deligiannidou" through the "Contact" section of our website and send your request or by phone. After we check the return request we will send you a confirmation E-mail. The product must be returned to "Eleni Deligiannidou" within 7 days of the confirmation E-mail and you will be charged for its immediate return cost.
In any case of returned products, you must deliver them in the exact same condition in which they were received, intact, in excellent condition, sealed, complete and without any damage and their packaging must be the one that normally accompanies the products and in excellent condition . We would ask the products to be in a separate package for their protection during transport to us. In excellent condition should be with the returned products, and all the documents that accompanied the product (eg DAT, Retail, marketing material or any other promotional material, etc.). The refund corresponding to the products you returned, will be completed within 21 working days from the date that "Eleni Deligiannidou" will receive the returned products. The refund can be made either by credit of your bank account or by credit of your credit card. If it is credited to your bank account, you must notify "Eleni Deligiannidou" in time and in writing.
All transactions you make through e-sorouxa.gr are governed by International and European law governing matters relating to e-commerce as well as the Law on Consumer Protection (Law 2251/1994) governing matters on distance selling.
Exceptions to withdrawal
Contracts in which the consumer has specifically requested a visit from the supplier for the purpose of carrying out emergency repairs or performing maintenance work may not be withdrawn. If, in the event of such a visit, the Supplier provides services in addition to those specifically requested by the Consumer or goods other than compulsory spare parts used during maintenance or repairs, the right of withdrawal shall apply to such Additional Services or Goods.
Safe products - Warranty terms
The products available from the COMPANY are durable products that have all the necessary certification for safe operation. The products are accompanied by written instructions for use (except for the simple to use products) and a written guarantee of good operation of a reasonable duration, in the Greek language. The warranty form always includes the name and address of the guarantor, the product to which the warranty relates, its exact contents, its duration, its local validity, and the rights provided by the applicable law. The warranty of the device is valid according to the manufacturer from the date of purchase and allows free troubleshooting, as long as the following conditions are met:
Have proof of purchase.
The products have not been altered.
For more information we are always at your disposal either by phone at +30 25210 36724 or by e-mail at email@example.com.