Protecting your privacy is important to us!
1. A few words about the Company Websites
e-sorouxa.gr is the Company's website, where the online store for the exhibition and sale of the Company's products is located.
In addition, through the website e-sorouxa.gr you can access a range of services provided by the Company, such as:
information on topics related to underwear (Men, women, children) and sending information / advertising material (newsletter)
2. What is personal data
The term "personal data" refers to information of individuals, such as name, postal address, e-mail address, contact telephone number, etc., which identify or may identify you, hereinafter referred to as "Personal Data or Data". .
3. What is Personal Data Processing
Any operation or sequence of operations performed with or without the use of automated means, on personal data or on personal data sets such as collection, registration, organization, structure, storage, adaptation or modification , the retrieval, search for information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction.
4. It is mandatory to provide your Data
The mandatory or optional nature of the Data assignment is indicated by an asterisk (*) next to the personal data required.
If you refuse to provide the information that is marked as mandatory on the Websites, it will be impossible to achieve the main purpose of collecting the specific Data, and it may, for example, make it impossible for the Company to fulfill the contract of sale or providing the other services available on the Websites.
The provision of additional Data to the Company, in addition to those that are marked as mandatory, is optional and does not have consequences for the main purposes of data collection, but their provision serves to optimize the quality of services provided.
5. What Data do we collect from you
We take care to collect only your absolutely necessary Data, which are appropriate and clear for the intended purpose. This Data includes the following:
Data when creating a user account on the Websites or Apps
Required: email address *, login password *
Optional: first name, last name, postal address, telephone number.
Details of your transactions with us, either through our physical stores or through our online store
For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, products added to or removed from your cart, list of products you wish to purchase ( wish list), websites you visit and how and when you contact us.
Shopping interests and preferences, which help us to suggest specific products and services that interest you
For example, which products do you prefer to receive a personalized quote from us
We will request and use only the Data we have collected to suggest products or services of interest to you and to further enhance your shopping experience with us. Of course, it is always your choice if you share such information with us.
Traffic information of our website or other websites you have browsed before us
Copies of documents you provide to prove your age or identity as required by law (such as a copy of a police or student ID).
For example, these copies may include details of your full name, address, date of birth and picture of your face (photo). If you provide a passport, the details will also include your place of birth, gender and nationality.
Your comments and product reviews.
Your image can be recorded on CCTV when you visit one of our physical stores
To provide the best possible website experience, we collect technical information about your internet connection and browser, as well as the country and phone code where your computer is located, the web pages that you visit when you visit, ads you click on and whatever search terms you enter. Learn more about it.
Your social media username, if you interact with us through these channels, to help us respond to your comments, questions, or comments.
Educational elements, such as studies, skills, knowledge of foreign languages, professional experience (only in cases where you are applying for a job)
We comply with the law and do not allow children to register on our Websites and Apps when they are under 16 years old. We will ask for the parent's consent for the children participating in the Company's experiences and events.
6. How we use your Data
We want to offer you the best possible shopping experience. To achieve this it is necessary to obtain a complete picture of you, combining the Data we have collected. We then use your Data to offer you offers for products and services that you may be interested in.
Personal data protection legislation allows us to do the above in the context of our legitimate interest and the need to understand our customers in order to provide them with a high level of service.
Of course, if you ever want to change the way we use your Data, you will find details in sections 14 & 15 "What are your rights" and "How you can exercise your rights" below.>
Remember, if you choose not to share the Data with us or to refuse certain communication rights, we may not be able to provide some of the services you have requested. For example, if you asked us to let you know when a product is available again, we may not be able to help you if you have withdrawn your general consent to receive updates from us.
We finally inform you that the processing of your Data is carried out either by the specially authorized personnel of the Company, or through computer systems and electronic devices by the Company and exceptionally by third parties, who, having contractually committed to maintaining confidentiality and your data protection performs tasks that are necessary to achieve the purposes strictly associated with the use of our Websites, its services and the sale of products through our Websites. Information on this can be found below in section 9 “Who are the recipients of your Data? How your Data is communicated ".
Below you will find details on how we use your Data and why:
To provide information about the Websites, Apps and Services you request
Product Orders: The Company processes your Data in order to fulfill its contractual relationship, to order products and / or services, to provide customer service, to comply with legal obligations, to oppose, raise or enforce legal requirements. If we do not collect your Data when completing the order either from our physical stores or from our online store, we will not be able to process your order and comply with our legal obligations. Your Data may need to be transferred to third parties for the supply or delivery of the product or service you have ordered. In addition, we may retain your Data for a reasonable period of time in order to meet our contractual obligations, such as product returns, as required by law.
Creating a User Account: The Company processes your Data in order to provide you with account functions and to facilitate the conclusion of the purchase of products and / or services.
Contact: The Company uses your Data to respond to your requests / inquiries, refund requests and / or complaints. The information you share with us, enables us to manage your requests and respond to you in the best possible way. We may also maintain a record of your inquiries / requests to us in order to better respond to any future communication. We do this based on our contractual obligations to you, our legal obligations but also our legitimate interests in order to provide you with the best possible service and to be able to improve our services based on your personal experience.
Sometimes, we will need to share your Data with a third party that provides a service (such as courier delivery). Without sharing your personal data, we would not be able to satisfy your request. Here is more information about how we share personal information with third parties.
To share information about our products, services and events, as well as for other promotional purposes
Send newsletter / offers: With your consent, we will use your personal data, preferences and transaction details to inform you via email, internet, phone and / or social media networking for related products and services, including personalized / personalized offers, discounts, etc. Of course you have the option to revoke this consent at any time.
Web push notifications: Depending on your navigation, you can receive, having previously given your consent, notifications about our offers, news, your wish list and your shopping cart. Of course you can revoke this consent at any time.
Participation in Tenders: The Company processes your Data, in case you agree to participate in tenders it conducts, to notify you if you are the winner of the tender and to deliver your gift.
For the operation, improvement and maintenance of our business, products and services
Development and improvement of systems and services for the products we provide. We do this based on our legitimate business interests.
We want to offer you offers and suggestions that are more relevant to your interests. To help us form a better and more general understanding of you as a customer, we combine your personal data gathered throughout our relationship, for example your shopping history in both our physical stores and our online store. To this end, we also combine the Data we collect directly from you with Data we receive from third parties to whom you have given your consent to transfer this data to us. For example, combining this data will help us tailor your experience and decide what inspiration or content to share with you. We also use anonymous customer history data to track trends in different parts of the country. This can then guide what products we display in specific stores.
To show you the most interesting content on our Websites or Apps, we will use the Data we hold about your favorite products. This is done based on your consent to receive Apps notifications or - for our Websites - your consent to place cookies on your device. For example, we may display a list of recently viewed products or offer recommendations based on your shopping history and any other data you have shared with us.
To send you research and evaluation requests so we can improve our services. These messages will not contain promotional content and do not require prior consent when sent by email or text message (SMS). We have a legitimate interest in doing so, as this helps make our products or services more relevant to you. Of course, you are free to refuse to receive these requests from us at any time by updating your preferences on your online account.
For the protection of rights, property or security, ours or those of third parties
Protect your account from fraud and other illegal activities: This includes the use of your Data to maintain, update and protect your account. We also monitor browsing activity with us to quickly identify and resolve any issues and protect the integrity of our website. All of the above are part of our legitimate interest. For example, we check your password when you log in and use automated IP address tracking to detect possible false logins from unexpected locations.
Operation of CCTV Systems: In order to protect our customers, premises, assets and associates from crime, we operate CCTV systems in our stores that capture images for security. We do this based on our legitimate business interests. If we detect any criminal activity or alleged criminal activity through the use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this Data for the purpose of preventing or detecting illegal acts. Our goal is to protect our customers, employees and associates from criminal activity.
Processing payments and preventing fraudulent transactions: We do this based on our legitimate business interests. This also helps protect our customers from fraud.
For our compliance with our obligations under the law
In order to comply with our contractual or legal obligations to exchange data with law enforcement. For example, following a court order for the exchange of data with judicial services.
To send you communications required by law or necessary to inform you of changes in the services we provide. For example, updates on these privacy notices, product recall notices, and legally required information about your orders. These service messages will not contain promotional content and do not require prior consent when sent by email or text message (SMS). If we do not use your personal data for these purposes, we will not be able to comply with our legal obligations.
7. For what purpose do we process your Data?
We collect your Data for the purposes of the provided products and / or services of our Company and especially for:
a) the management of the sale of our products and / or services, e.g. your communication and information regarding the availability of products and the progress of your order, the execution of your order, the shipment of products, the management of your debts to the COMPANY, the realization of returns and the provision of guarantees.
8.Skroutz & personal data at a glance
We suggest you read the entire policy, however we summarize its important points here to make it easier for you:
When you use Skroutz - even for a simple product search - we receive personally identifiable information from you, such as the IP address and the type of device you are using, without identifying you. In addition, by choosing to create an account at Skroutz you share with us your email address, your mobile number and details of a public profile, such as a user photo. We use this information to secure your account as well as to contact you about issues that concern you.
Skroutz wants to make your online shopping better. We give you the opportunity to save in your account products that interest you, that you already have or that you just bought through the "smart cart" or from a store that works with us using Skroutz Analytics. We use information from the products you are looking for, seeing and storing to show you results that may interest you most as well as to alert you to opportunities that may interest you.
Skroutz provides the ability to communicate publicly. Product and store reviews as well as product discussions are public and visible to all Skroutz visitors, along with the username and profile picture you have selected. When evaluating a product or store, we may ask you to share a proof of purchase with us in order to verify the purchase, but without disclosing it.
Through your account settings you can choose which data you will share with us and manage your preferences regarding our communication with you and promotions.
If you wish, you can request deletion of your account by sending an e-mail to firstname.lastname@example.org from the e-mail address that is linked to your account.
For any questions or comments regarding this policy, do not hesitate to contact us by e-mail at email@example.com.